Senior Customer Success Strategy & Operations Lead

Cursor; Austin (CO); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX is hiring a Customer Success Strategy & Operations Manager to drive value realization across our CS org. You’ll design segmentation, build capacity models, define critical metrics, and partner with leadership to scale customer success across growth initiatives.

The role blends strategy and hands-on modeling to accelerate activation, retention and expansion. You’ll work with senior leaders to translate data into actions, build dashboards, run rapid experiments with clear hypotheses and

Qualifications

• Strong analytical and modeling skills grounded in data.
• Experience with product usage data and experimentation frameworks.
• Experience in revenue, customer or business operations.

Responsibilities

• Design segmentation and coverage models to drive growth.
• Build headcount and capacity models for right investments.
• Define CS metrics and compensation models that reward the right outcomes.
• Track performance and translate trends into actions with owners.
• Establish leadership cadence for reviews, planning and decision forums.
• Create dashboards and repeatable metrics to inform decisions from frontline to leadership.
• Analyze product usage to predict activation, expansion, retention and churn.
• Design and run rapid experiments with clear hypotheses and control groups.

Skills

Analytical & modeling skills

Revenue strategy & operations

Customer strategy & operations

Experience with product usage data

Experimentation frameworks

Cross-functional collaboration

Effective communication with senior领导

Job description

SpaceX is hiring a Customer Success Strategy & Operations Manager to drive value realization across our CS org. You’ll design segmentation, build capacity models, define critical metrics, and partner with leadership to scale customer success across growth initiatives.

The role blends strategy and hands-on modeling to accelerate activation, retention and expansion. You’ll work with senior leaders to translate data into actions, build dashboards, run rapid experiments with clear hypotheses and