Growth-Focused CS Strategy & Ops Lead

Cursor; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

SpaceX is seeking a Customer Success Strategy & Operations Manager to design segmentation models, build headcount plans and define CS metrics that drive growth and retention. You’ll partner with senior leaders to turn data into actionable strategies and ensure fast decisions with strong data.

You’ll act as a hands-on operator, develop dashboards, run rapid experiments, and design a scalable engagement model that aligns data, tooling, and human coverage.

Qualifications

• Experience in revenue strategy and operations.
• Strong analytical and data-driven decision making.
• Experience with product usage data and experimentation.
• Ability to design scalable customer success programs.
• Excellent cross-functional communication with leadership.

Responsibilities

• Design segmentation and coverage models to drive growth.
• Build headcount and capacity models for funding the right work.
• Define CS metrics and compensation aligned with outcomes.
• Track performance and translate trends into actions.
• Create leadership cadences and decision forums.
• Develop dashboards and applications for KPIs.
• Analyze product usage to predict activation and retention.
• Run rapid experiments with clear hypotheses and controls.
• Design scalable engagement model integrating data and tooling.

Skills

Revenue strategy

Operations

Analytical mindset

Data-driven decisions

Modeling skills

Cross-functional collaboration

Job description

SpaceX is seeking a Customer Success Strategy & Operations Manager to design segmentation models, build headcount plans and define CS metrics that drive growth and retention. You’ll partner with senior leaders to turn data into actionable strategies and ensure fast decisions with strong data.

You’ll act as a hands-on operator, develop dashboards, run rapid experiments, and design a scalable engagement model that aligns data, tooling, and human coverage.