CS Strategy & Revenue Ops Lead

cursor; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

SpaceX in San Francisco, New York, or Austin seeks a Customer Success Strategy & Operations Manager to drive value delivery and growth across global customers.

You’ll blend strategy with hands-on modeling to shape CS outcomes, using data to guide experiments and scale successful approaches. Collaborate with executives to ensure rapid, data-informed bets that accelerate retention and expansion.

Qualifications

• Experience shaping revenue strategy and customer operations.
• Ability to analyze usage data and drive decisions.
• Experience modeling engagement and growth strategies.

Responsibilities

• Design segmentation and coverage models to tailor service levels for growth.
• Build headcount and capacity forecasts to allocate resources wisely.
• Define metrics for the CS org and appropriate compensation models.
• Track performance and translate trends into actions with owners.
• Create leadership cadences with reviews and planning forums.
• Develop dashboards and KPIs for frontline to leadership visibility.
• Analyze product usage to predict activation, expansion, retention, churn.
• Lead rapid experiments with hypotheses and controlled results.

Skills

Revenue strategy & ops

Customer success

Data analysis

Experimentation

Leadership with executives

Product usage data

Tools

SQL

Looker

Job description

SpaceX in San Francisco, New York, or Austin seeks a Customer Success Strategy & Operations Manager to drive value delivery and growth across global customers.

You’ll blend strategy with hands-on modeling to shape CS outcomes, using data to guide experiments and scale successful approaches. Collaborate with executives to ensure rapid, data-informed bets that accelerate retention and expansion.