Customer Success Strategy & Operations Lead

Speedrun Talent Network; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

SpaceXSI seeks a Customer Success Strategy & Operations Manager to drive value delivery across a growing range of customers, from engineering users to knowledge-work adopters. You will blend strategy and hands-on modeling to enable rapid experimentation and scalable customer experiences.

As a partner to senior leadership, you’ll design processes, dashboards, and systems that illuminate activation, expansion, retention, and churn signals, while building out the team’s operating rhythm and

Qualifications

• Experience in revenue strategy & operations, customer strategy & operations or business operations.
• Experience supporting digital, scaled, self-serve customer strategy, and/or technical services teams.
• Strong analytical and modeling skills, grounded in data.
• Experience with product usage data and experimentation frameworks.
• Holistic and systematic thinking across multiple touchpoints to scale solutions.
• End-to-end problem solving and program leadership.
• Effective communication across levels and with senior leadership.
• Built from the ground up and knows when to launch and iterate.

Responsibilities

• Design segmentation and coverage models so each customer gets the service model that drives growth.
• Build headcount and capacity models so we invest in the right places at the right time.
• Guide and define the metrics that matter for the CS org, and the compensation models that reward the right outcomes.
• Track business performance, identify trends, and translate into actions with owners.
• Build the leadership operating cadence (reviews, planning, decision forums) for quick, data-informed decisions.
• Create repeatable metrics, dashboards and applications that reveal KPIs to frontline teams and leadership.
• Analyze product usage to find patterns predicting activation, expansion, retention and churn.
• Help design and run rapid experiments with clear hypotheses and control groups, scaling what works.

Skills

Analytical mindset

Modeling skills

Experimentation

Collaboration with leadership

Strategic thinking

Data-driven decisions

Communication across levels

Job description

SpaceXSI seeks a Customer Success Strategy & Operations Manager to drive value delivery across a growing range of customers, from engineering users to knowledge-work adopters. You will blend strategy and hands-on modeling to enable rapid experimentation and scalable customer experiences.

As a partner to senior leadership, you’ll design processes, dashboards, and systems that illuminate activation, expansion, retention, and churn signals, while building out the team’s operating rhythm and