Senior Customer Success Advocate — Remote & PTO Benefits

LineLeader; Phoenix (AZ); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO 18 days

Paid holidays & charity days

Full medical insurance

Job summary

LineLeader is seeking a Sr. Customer Success Advocate to drive adoption, retention, and expansion for a portfolio of strategic customers.

You will act as the voice of the customer, collaborating with Product, Engineering, Sales, and Professional Services to deliver value and ROI. You will own account health, renewals, and executive reviews, translating complex tech issues into business outcomes while maintaining strong relationships and delivering measurable outcomes across a remote,

Qualifications

• 4+ years as a Customer Success Manager or comparable role.
• Experience with SaaS/Cloud solutions and technology.
• Analytical and data-driven problem solving approach.
• Excellent spoken and written English; bilingual/multilingual a plus.

Responsibilities

• Lead post-sales activities for strategic, mid-market customers with relationship-building and product knowledge.
• Own all aspects of accounts including renewal, health, and platform maintenance.
• Translate technical problems into customer value and solutions.
• Present to executives and diverse audiences within organizations.
• Develop and drive Customer Success Plans and executive reviews.
• Identify risks and KPIs; collaborate with internal teams to plan action.

Skills

Post-sales leadership

SaaS/Cloud platforms

Data-driven decision making

Executive communication

Stakeholder influence

Multilingual beneficial

Job description

LineLeader is seeking a Sr. Customer Success Advocate to drive adoption, retention, and expansion for a portfolio of strategic customers.

You will act as the voice of the customer, collaborating with Product, Engineering, Sales, and Professional Services to deliver value and ROI. You will own account health, renewals, and executive reviews, translating complex tech issues into business outcomes while maintaining strong relationships and delivering measurable outcomes across a remote,