Senior Customer Success Advocate - Remote & PTO

LineLeader; Texas; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

18 days PTO

11 paid holidays

100% medical/dental/vision coverage

401K program

Parental leave 6–12 weeks

Continuing education support

Quarterly culture events

Job summary

LineLeader is seeking a Sr. Customer Success Advocate to help customers maximize value from our SaaS platform.

You will own post-sales engagement for strategic mid-market customers, drive adoption, retention, and expansion, and collaborate with Product, Engineering, Sales, and Services to advocate for the customer. You will translate complex technical challenges into practical solutions, maintain executive-level relationships, and lead ongoing reviews and strategic plans to ensure customers

Qualifications

• 4+ years as a Customer Success Manager or comparable role.
• Experience understanding SaaS/Cloud solutions and technology.
• Analytical and data-driven approach to problem solving.
• Ability to communicate, present, and influence at all levels.
• Strong client empathy and understanding of customer value drivers.
• Excellent English communication; bilingual a plus.

Responsibilities

• Lead post-sales activities for a portfolio of strategic mid-market customers.
• Own all aspects of an account from renewal to health and platform maintenance.
• Translate technical problems into value-focused customer solutions.
• Present to audiences across organizations.
• Maintain long-term relationships as a trusted advisor.
• Manage time and priorities across multiple accounts.
• Prepare and present Executive Business Reviews (XBR).
• Analyze data to derive insights and operational recommendations.
• Identify risks, KPIs, and improvement opportunities with internal teams.
• Oversee adoption, training needs, and best practices to maximize ROI/LTV.
• Proactively identify and mitigate churn risk.
• Create, plan, and drive Customer Success Plans.

Skills

Customer Success Management

SaaS/Cloud solutions

Data-driven problem solving

Executive communication

Stakeholder collaboration

Job description

LineLeader is seeking a Sr. Customer Success Advocate to help customers maximize value from our SaaS platform.

You will own post-sales engagement for strategic mid-market customers, drive adoption, retention, and expansion, and collaborate with Product, Engineering, Sales, and Services to advocate for the customer. You will translate complex technical challenges into practical solutions, maintain executive-level relationships, and lead ongoing reviews and strategic plans to ensure customers