Senior Customer Success Advocate (Fully Remote)

LineLeader; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO 18 days

11 paid holidays

Birthday off

Paid charity days

Medical insurance

Dental insurance

Vision insurance

401K program

Parental leave

Education reimbursements

Culture events

Job summary

LineLeader is a fast-growing SaaS company providing a childcare management platform that helps centers grow enrollment, engage parents, and simplify operations. The Customer Success Manager will own a portfolio of mid-market accounts, driving retention, growth, and strategic insight.

Ideal candidates bring 4+ years in CSM, strong SaaS analytics, and superb communication with a customer-centric approach. The role offers comprehensive benefits, including paid time off and health coverage.

Qualifications

• Minimum 4 years as a Customer Success Manager or comparable role.
• Experience with SaaS/Cloud solutions and strong analytical skills.
• Excellent communication and presentation abilities, with a customer-centric mindset.

Responsibilities

• Manage a portfolio of strategic mid-market accounts, ensuring retention and expansion.
• Conduct Executive Business Reviews and analyze data to provide actionable insights.
• Mitigate account risks and drive customer success plans to maximize ROI.

Skills

Account management

SaaS/Cloud experience

Data analysis

Communication

Job description

• Manage a portfolio of strategic mid-market accounts, ensuring retention and expansion.
• Conduct Executive Business Reviews and analyze data to provide actionable insights.
• Mitigate account risks and drive customer success plans to maximize ROI.

Requirements:

• Minimum 4 years as a Customer Success Manager or comparable role.
• Experience with SaaS/Cloud solutions and strong analytical skills.
• Excellent communication and presentation abilities, with a customer-centric mindset.
• 18 days PTO, 11 paid holidays, paid charity days, and birthday off.
• 100% paid medical, dental, and vision insurance; 401K program.
• Paid parental leave (6-12 weeks), continuing education reimbursements, and quarterly culture events.

LineLeader

LineLeader provides a childcare management platform that helps centers grow enrollment, boost parent engagement, and simplify operations. They are a fast-growing SaaS company valuing teamwork and a customer-centric, entrepreneurial culture.