Remote Renewal & Customer Success Specialist

TrulyHired; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Follett Software is seeking a Customer Success Specialist to ensure existing customers renew and maintain their investment. You will manage renewal quotes, maintain the renewal calendar, and serve as the primary contact during renewal cycles across the U.S.

You will proactively reach out before contract expiration, follow a renewal playbook, and collaborate with Sales and CS teams to uncover upsell opportunities while maintaining deep product knowledge of Follett Software offerings.

Qualifications

• 2+ years in Customer Success, Sales Development or Business Development.
• Experience in a B2B SaaS company or K12 experience is preferred.
• Track record of meeting or exceeding goals in a quota carrying role.
• Experience in Account Renewal, Account Management or Customer Success in K12 is preferred but not required.
• Proficient with Salesforce or other CRM solutions; Gainsight is a plus.

Responsibilities

• Manage renewal quotes for assigned customers and deliver quotes.
• Track renewal calendar and proactively quote 90 days before renewal.
• Negotiate and resolve questions during the 90-day renewal period.
• Document all client communications and confirm renewal plans.
• Support renewal creation for large strategic customers when needed.
• Generate reports on renewals and customer status.

Skills

Customer Success experience

Quota attainment

Communication skills

Remote work

Education

Associate's degree or equivalent

Tools

Salesforce

Gainsight

Salesforce CPQ

Microsoft Word

Microsoft Excel

Job description

Follett Software is seeking a Customer Success Specialist to ensure existing customers renew and maintain their investment. You will manage renewal quotes, maintain the renewal calendar, and serve as the primary contact during renewal cycles across the U.S.

You will proactively reach out before contract expiration, follow a renewal playbook, and collaborate with Sales and CS teams to uncover upsell opportunities while maintaining deep product knowledge of Follett Software offerings.