Senior Customer Success Guide - 1:1 Adoption Coach

Salesforce; Indianapolis (IN); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Paid parental leave

Health insurance

401(k) plan

Employee stock purchasing program

Job summary

A leading cloud computing company is seeking a Senior Success Guide in Indianapolis to help customers enhance their product adoption and achieve business outcomes. This role requires at least 3 years of relevant experience, exceptional communication skills, and a consultative approach. Responsibilities include providing expert coaching and tailored recommendations to customers. The ideal candidate will hold a Salesforce Certified Administrator certification and demonstrate a strong grasp of customer success practices. The position offers a chance to be part of innovative solutions driving customer success with AI.

Qualifications

• 3+ years experience with Experience Cloud is essential.
• Functional and/or Technical Expertise in Service Cloud, Sales Cloud, Platform, or Experience Cloud.
• Proven ability to learn new technologies quickly.

Responsibilities

• Provide recommendations and technical advice for improving adoption.
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements.
• Help customers consistently achieve their business outcomes.

Skills

Experience Cloud

Service Cloud

Sales Cloud

Consultative approach

Customer-focused engagement

Communication skills

Ability to multi-task

Education

Salesforce Certified Administrator

Job description

A leading cloud computing company is seeking a Senior Success Guide in Indianapolis to help customers enhance their product adoption and achieve business outcomes. This role requires at least 3 years of relevant experience, exceptional communication skills, and a consultative approach. Responsibilities include providing expert coaching and tailored recommendations to customers. The ideal candidate will hold a Salesforce Certified Administrator certification and demonstrate a strong grasp of customer success practices. The position offers a chance to be part of innovative solutions driving customer success with AI.