Post-Sales Solutions Consultant & Trusted Advisor

Outreach; Chicago (IL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible time off

401k plan

Medical, dental, and vision coverage

Parental leave program

Employee referral bonuses

Job summary

A leading technology firm in Chicago is looking for a Professional Services Consultant. This role involves acting as a trusted advisor to new customers following their purchase. You'll ensure exceptional onboarding while collaborating with various teams to drive platform adoption and success. The ideal candidate will have over three years in consulting or similar fields, strong project management skills, and technical aptitude. This position offers a competitive salary and is essential for enhancing client relationships and service experiences.

Qualifications

• Proven track record of building trust and developing client relationships.
• Ability to understand deep technical aspects of a product.
• Experience in managing risk and project timelines.

Responsibilities

• Act as the main point of contact for customers post-sale.
• Provide exceptional implementation experience to customers.
• Document customer information for seamless handoffs.

Skills

Customer success experience

Project management

Technical aptitude

Consultative stakeholder management

Strategic problem solving

Education

3+ years in professional services, consulting, or related field

Job description

A leading technology firm in Chicago is looking for a Professional Services Consultant. This role involves acting as a trusted advisor to new customers following their purchase. You'll ensure exceptional onboarding while collaborating with various teams to drive platform adoption and success. The ideal candidate will have over three years in consulting or similar fields, strong project management skills, and technical aptitude. This position offers a competitive salary and is essential for enhancing client relationships and service experiences.