Senior Customer Service & Growth Strategist

Energy Innovation Corp; Memphis (TN); On-site; USD 71,000 - 99,000; Full time

Job summary

Production Partners Inc in Memphis, TN, seeks a Senior Customer Service Representative for a temporary role that values ownership over busywork. The position pays $71,000–$99,000 annually and includes mentorship and a clear path to more senior sales marketing work.

You will work from Memphis, leveraging a Memphis network or building one from scratch, and help translate market insights into practical actions for the sales team. Live assignments and deadlines anchor the role.

Qualifications

• Strong Freshdesk grounding with ability to use Intercom.
• Ability to learn new sales marketing systems quickly.
• Detail-oriented with focus on accuracy.
• Patient demeanor developed through experience.
• Existing Memphis network or ability to build one.

Responsibilities

• Market and rewrite the playbook based on Memphis market data.
• Set the weekly cadence to keep reps accountable.
• Manage the senior account as a priority.
• Feed sales with empathy signals indicating readiness.
• Design landing pages and funnels to convert traffic.
• Translate dashboards into actionable sales stories.
• Turn churned logos into win-back plans.

Skills

Freshdesk

Critical thinking

Systems learning

Detail-oriented

Patience

Memphis network

Tools

Intercom

Job description

Production Partners Inc in Memphis, TN, seeks a Senior Customer Service Representative for a temporary role that values ownership over busywork. The position pays $71,000–$99,000 annually and includes mentorship and a clear path to more senior sales marketing work.

You will work from Memphis, leveraging a Memphis network or building one from scratch, and help translate market insights into practical actions for the sales team. Live assignments and deadlines anchor the role.