Senior Customer Success & Order Orchestration (Aerospace)

Boeing; Florida; Presencial; USD 94.000 - 133.000; Jornada completa

Descripción de la vacante

Boeing Distribution, Inc. in Hialeah, FL is seeking a Senior Customer Support Specialist to manage customer orders from entry to shipment. This role partners with warehouse, sales, and quality teams to ensure orders are fulfilled accurately and on time.

You will use SAP and portal systems to process orders, resolve issues, and coordinate with internal stakeholders to maintain shipment schedules and customer satisfaction.

Formación

• 7+ years of customer support experience.
• Experience in program management.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities.
• Willingness to travel up to 25% domestically.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).

Responsabilidades

• Review customer purchase orders to assess requirements.
• Process and enter orders in SAP and portal systems.
• Coordinate with warehouse, sales, and quality to resolve orders.
• Prioritize orders with issues and ensure timely shipment.
• Resolve customer claims with Accounting, QA, and other teams.
• Maintain pipeline health on part usage and demand.

Conocimientos

Customer support

Program management

Problem solving

Multitasking

MS Office

Travel up to 25%

Herramientas

SAP

Descripción del empleo

Boeing Distribution, Inc. in Hialeah, FL is seeking a Senior Customer Support Specialist to manage customer orders from entry to shipment. This role partners with warehouse, sales, and quality teams to ensure orders are fulfilled accurately and on time.

You will use SAP and portal systems to process orders, resolve issues, and coordinate with internal stakeholders to maintain shipment schedules and customer satisfaction.