Senior Customer Success & Order Management Specialist

BD; Irvine (CA); On-site; USD 28,000 - 44,000; Full time

Job summary

BD Corporation in Irvine, CA is seeking an experienced customer service/order management professional. You will handle customer orders, returns, billing adjustments, and reconciliations, while coordinating with Supply Chain and Operations to ensure timely fulfillment.

The role requires a minimum of 5 years in customer service or order management, with ERP experience in SAP/JDE/Oracle. Strong communication, multitasking, and problem-solving skills are essential.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 5 years of customer service, order management, or related experience.
• Experience with ERP systems such as SAP, JDE, Oracle, or similar platforms.
• Demonstrated ability to manage high volumes of customer interactions via phone and email while maintaining professionalism.

Responsibilities

• Manage customer orders, returns, billing adjustments, recalls, and account assignments for internal and external customers, ensuring timely resolution and customer satisfaction.
• Process and reconcile consignment conversions, analyze data, and generate reports for Sales, customers, and internal teams.
• Independently investigate and resolve complex customer issues through root cause analysis and corrective action.
• Process customer returns and monitor completion through product receipt and resolution.
• Prepare and maintain documentation supporting customer credits in compliance with SOX requirements.
• Partner with Supply Chain and Operations teams to monitor inventory availability and proactively communicate impacts to customers and Sales.
• Coordinate with warehouse personnel regarding shipping changes, inventory counts, and order fulfillment activities.
• Train, mentor, and provide guidance to new and existing team members.
• Support process improvement initiatives, system enhancements, and special projects to improve customer experience and operational efficiency.

Skills

Customer service

Order management

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

SAP

JDE

Oracle

Job description

BD Corporation in Irvine, CA is seeking an experienced customer service/order management professional. You will handle customer orders, returns, billing adjustments, and reconciliations, while coordinating with Supply Chain and Operations to ensure timely fulfillment.

The role requires a minimum of 5 years in customer service or order management, with ERP experience in SAP/JDE/Oracle. Strong communication, multitasking, and problem-solving skills are essential.