Senior Customer Support Specialist

Boeing; Florida; On-site; USD 94,000 - 133,000; Full time

Job summary

Boeing Distribution, Inc. in Hialeah, FL is seeking a Senior Customer Support Specialist to manage customer orders from entry to shipment. This role partners with warehouse, sales, and quality teams to ensure orders are fulfilled accurately and on time.

You will use SAP and portal systems to process orders, resolve issues, and coordinate with internal stakeholders to maintain shipment schedules and customer satisfaction.

Qualifications

• 7+ years of customer support experience.
• Experience in program management.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities.
• Willingness to travel up to 25% domestically.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Review customer purchase orders to assess requirements.
• Process and enter orders in SAP and portal systems.
• Coordinate with warehouse, sales, and quality to resolve orders.
• Prioritize orders with issues and ensure timely shipment.
• Resolve customer claims with Accounting, QA, and other teams.
• Maintain pipeline health on part usage and demand.

Skills

Customer support

Program management

Problem solving

Multitasking

MS Office

Travel up to 25%

Tools

SAP

Job description

Senior Customer Support Specialist

Company: Boeing Distribution, Inc. Boeing Global Services (BGS), Distribution Business

Location: Hialeah, FL

Position Responsibilities

• Reviews of customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in SAP (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.

Basic Qualifications

• 7+ years of customer support related experience
• Experience in Program Management
• Problem-solving experience
• Ability to manage multiple and competing priorities
• Ability to travel up to 25% of the time domestically
• 3+ years’ experience in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.

Preferred Qualifications

• Experience in aerospace hardware sales
• Knowledge of the aerospace/aviation industry
• Outstanding communication skills, verbal and written
• Proficiency in numeric reasoning and mathematical skills
• Excellent communications skills, both written and verbal
• Ability to work in a very fast-paced environment with a high degree of accuracy

Conflict of Interest

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay

Summary pay range: $94,000.00 - $133,000.00

Language Requirements

Not Applicable

Education

Not Applicable

Relocation

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive

This is not a Safety Sensitive Position.

Security Clearance

This position does not require a Security Clearance.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift

Shift 1 (United States of America)

Equal Opportunity Employer

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law. Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E – Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish)

Job Site Information

This site is for current Boeing Subsidiary Employees. If you are not a current Boeing Subsidiary Employee, you should not apply at this site.

Boeing is committed to protecting, connecting and exploring our world and beyond, safely and sustainably. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment that’s welcoming, respectful and inclusive of every teammate, with great opportunity for professional growth.