Senior Customer Success & Negotiation Lead (Hybrid, Equity)

Egreenservices; Peoria (AZ); Hybrid; USD 84,000 - 117,000; Full time

Benefits offered by this job

Equity

Learning stipends

Flexible culture

Job summary

SmartSolutions in Peoria, AZ is hiring a Senior Customer Service Representative. The role focuses on bridging communication, forecasting demand, and delivering compelling product demos to a broad customer base.

You will craft targeted messaging, work with negotiation specialists, and qualify opportunities to ensure the team pursues high-value prospects. The position offers a hybrid schedule with a strong growth trajectory and learning stipends.

Qualifications

• Public speaking ability to present to a wide AZ audience.
• Storytelling skills to translate data into actionable insights.
• Proven metrics-driven track record delivering under deadlines.
• Negotiation skills and comfort negotiating with stakeholders.

Responsibilities

• Bridge written communication and convey the CMO's story.
• Forecast demand and align marketing spend with sales goals.
• Read market signals and reposition offers as needed.
• Deliver persuasive product demos to key buyers and stakeholders.
• Craft messaging for sales and decision-makers.
• Collaborate with negotiation specialists to align content with demand-gen goals.
• Qualify opportunities so the team pursues real prospects.

Skills

Public speaking

Storytelling

Metrics-driven

Negotiation

Communication

Presentation

Collaboration

Tools

Help Scout

Job description

SmartSolutions in Peoria, AZ is hiring a Senior Customer Service Representative. The role focuses on bridging communication, forecasting demand, and delivering compelling product demos to a broad customer base.

You will craft targeted messaging, work with negotiation specialists, and qualify opportunities to ensure the team pursues high-value prospects. The position offers a hybrid schedule with a strong growth trajectory and learning stipends.