Senior Customer Success Pro — Hybrid, Growth Coaching

Energy Innovation Corp; Aurora (CO); Hybrid; USD 101,000 - 143,000; Full time

Job summary

Nissan in Aurora, CO seeks a Senior Customer Service Representative who earns trust and guides deals to close. Ownership mindset and hybrid work model define the role.

The position offers a floor of $101,000 with room to grow, coaching, and a benefits package that flexes with your life. You will own escalation handling, coordinate cross-functional efforts, and ensure customer satisfaction.

Qualifications

• Experience in senior customer service or escalations.
• Hybrid work setting experience preferred.
• Strong time-management and organizational skills.

Responsibilities

• Draft outbound copy and manage senior buyer communications.
• Set cadence to keep sales reps accountable.
• Read intent data to route Aurora hot leads first.
• Sharpen value proposition for each vertical touched.
• Carry demos from screen-share to signature.
• Pull case studies to close stalled deals.

Job description

Nissan in Aurora, CO seeks a Senior Customer Service Representative who earns trust and guides deals to close. Ownership mindset and hybrid work model define the role.

The position offers a floor of $101,000 with room to grow, coaching, and a benefits package that flexes with your life. You will own escalation handling, coordinate cross-functional efforts, and ensure customer satisfaction.