Senior Customer Success Manager - SaaS & Logistics (Remote/US)

Ehrhardt + Partner Group (EPG); United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Fitness room

Employee events

Company kindergarten

Job summary

Ehrhardt + Partner Group (EPG) is seeking a Customer Success Manager (m/f/d) for the US market. You will build and maintain strong relationships with customers across the US, align our supply chain software solutions with their goals, and drive ongoing value through proactive guidance and adoption.

You will monitor customer health, coordinate with internal teams on risks and issues, and support renewals with Account Executives.

Qualifications

• Proven experience in customer success or account management within enterprise software.
• Experience managing relationships with enterprise customers and senior stakeholders.
• Strong communication and relationship-building skills.
• Proactive, customer-focused with conflict resolution abilities.
• Familiarity with CRM tools and customer adoption/retention.

Responsibilities

• Build and maintain strong relationships with existing customers across the US market.
• Understand each customer’s goals and align our products and services with their needs.
• Drive product adoption and help customers realize ongoing value through proactive guidance.
• Monitor customer health, identify risks early and coordinate solutions with internal teams.
• Lead regular customer check-ins and business reviews to support satisfaction and retention.
• Partner with Account Executives on renewals and identify opportunities to grow customer relationships.
• Maintain accurate customer information and interaction records in HubSpot, and share customer insights with relevant teams.

Skills

Customer Success

Account Management

Stakeholder management

Communication

Relationship building

Tools

HubSpot CRM

Zoho CRM

Job description

Ehrhardt + Partner Group (EPG) is seeking a Customer Success Manager (m/f/d) for the US market. You will build and maintain strong relationships with customers across the US, align our supply chain software solutions with their goals, and drive ongoing value through proactive guidance and adoption.

You will monitor customer health, coordinate with internal teams on risks and issues, and support renewals with Account Executives.