Senior Customer Success Manager - SaaS Growth & Adoption

Neara; San Jose (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Neara is looking for a Customer Success Manager in San Jose, California. In this role, you will lead customer success initiatives and ensure customer outcomes are met. You will work closely with customers, providing onboarding and ongoing support, while also driving engagement and expansion opportunities.

The ideal candidate has over 5 years of experience in customer success or related fields, strong communication skills, and a passion for technology. Join a fast-growing SaaS company dedicated to changing the way meetings are run.

Qualifications

• 5+ years experience in Customer Success, Account Management, or Business Development in a SaaS company.
• Ability to create structure in ambiguous situations.
• Experience using CRM and analytics tools.

Responsibilities

• Understand customer outcomes by communicating and analyzing customer health metrics.
• Drive business outcomes as a consultative advisor.
• Engage with customers to drive renewal and expansion opportunities.
• Serve as the primary contact for onboarding new customers and training.
• Collaborate with engineering to configure the software platform.
• Gauge customer engagement levels and provide feedback.
• Run QBRs to provide insights to customers.
• Act as the main point of contact for enterprise accounts.

Skills

Customer Success

Account Management

Business Development

SaaS tools

Cross-functional collaboration

Communication skills

Education

BS or BA (MBA/Master preferred)

Tools

CRM (e.g., HubSpot)

Analytics tools (e.g., Mixpanel)

Job description

Neara is looking for a Customer Success Manager in San Jose, California. In this role, you will lead customer success initiatives and ensure customer outcomes are met. You will work closely with customers, providing onboarding and ongoing support, while also driving engagement and expansion opportunities.

The ideal candidate has over 5 years of experience in customer success or related fields, strong communication skills, and a passion for technology. Join a fast-growing SaaS company dedicated to changing the way meetings are run.