Senior Customer Success Manager – Data-Driven Growth Partner

Social Leverage; New York (NY); On-site; USD 130,000 - 150,000; Full time

Job summary

Nayya is hiring a data-savvy customer advocate to build relationships with a growing customer base and liaise between customers and internal teams to influence product roadmaps and customer value. This on-site role in New York emphasizes strategic partnership and a passion for driving customer success.

The candidate will work with product, sales, and employers to maximize impact, monitor engagement, and lead value-driven initiatives across the customer lifecycle.

Qualifications

• 5+ years of customer success experience.
• Experience partnering with carriers and/or brokers and/or benefits admin tech providers.
• Entrepreneurial approach with owner mindset.
• Strong data focus to understand engagement and adoption.

Responsibilities

• Build and maintain strong customer relationships by providing exceptional support—serving as the face and voice of Nayya.
• Act as a strategic partner, understanding customer goals and identifying opportunities to drive success.
• Leverage data insights to assess engagement, enhance product adoption, and recommend improvements.
• Monitor key success metrics, including customer satisfaction, retention, and expansion opportunities.
• Develop and execute communication strategies with employers to maximize Nayya’s impact.
• Empower customers to become advocates for Nayya.
• Collaborate with product and sales teams to enhance offerings and deliver continuous value.
• Lead Quarterly Business Reviews to strengthen relationships and demonstrate value year-round.

Skills

Customer Advocacy

Customer Success

Data Analysis

Relationship Building

Software

Project Management

Stakeholder Management

Strategic Partnership

Job description

Nayya is hiring a data-savvy customer advocate to build relationships with a growing customer base and liaise between customers and internal teams to influence product roadmaps and customer value. This on-site role in New York emphasizes strategic partnership and a passion for driving customer success.

The candidate will work with product, sales, and employers to maximize impact, monitor engagement, and lead value-driven initiatives across the customer lifecycle.