Global Director, Customer Success Operations & PMO

Neara; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Neara is seeking a Director of Customer Success Operations to shape and scale the US CS organization. You will lead software delivery, project management excellence, and training, connecting customer value with solutions and engineering teams.

You will build a new CS ops function, establish standards, and collaborate with executive leadership to drive global operations strategy in a fast‑growing market.

Qualifications

• 8+ years in project management with PMO leadership experience.
• Experience supporting enterprise software deployments or large transformations.
• History building or redesigning PMO standards and rituals.
• Ability to define strategy and work hands-on with teams.
• Strong storytelling to translate status and risks to leadership.
• Ability to design dashboards and tracking systems.

Responsibilities

• Build out and operationalize the US Operations function for growth.
• Define and embed project management and customer-engagement practices.
• Design and maintain project tracking, risks and value dashboards.
• Set team configurations, resource allocation and contract review processes.
• Design onboarding and continuous learning systems for CS.
• Monitor sustainability signals and mitigate burnout risk.

Skills

PMO Leadership

Project Management

Stakeholder Communication

Data-driven Reporting

Software Deployments

Cross-functional Collaboration

Tools

Fibery

Jira

Asana

Job description

Neara is seeking a Director of Customer Success Operations to shape and scale the US CS organization. You will lead software delivery, project management excellence, and training, connecting customer value with solutions and engineering teams.

You will build a new CS ops function, establish standards, and collaborate with executive leadership to drive global operations strategy in a fast‑growing market.