Senior Manager, Customer Success — Enterprise Growth

Frontify; New York (NY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with 5% matching

25 days PTO per year

Workation: 45 days annually

Job summary

Frontify is seeking a Senior Manager, Customer Success in New York to lead a team of 4–5 Customer Success Managers. You will oversee retention, customer outcomes, and execution across a growing enterprise book, coordinating with the Sr.

Director of Customer Success to manage risk, escalations, and performance. You’ll guide executives and cross-functional partners to ensure customer health, renewals, and expansion opportunities while maintaining a strong management cadence and data-driven

Qualifications

• 3–4 years of people management experience in Customer Success, Account Management, or a related post-sales leadership function in SaaS.
• Experience leading enterprise accounts and guiding executive-level conversations.
• Proven ability to coach performance, manage risk, and drive retention across a growing book of business.

Responsibilities

• Lead a team of 4–5 Customer Success Managers to set a high bar for operating discipline.
• Drive performance management, coaching plans, and development conversations.
• Manage hiring, onboarding, and ramping of new team members.
• Run a regular cadence of pipeline/renewal reviews, account reviews, and forecasting.

Skills

Leadership

Coaching

Customer Success

SaaS

Data-driven

Cross-functional

Job description

Frontify is seeking a Senior Manager, Customer Success in New York to lead a team of 4–5 Customer Success Managers. You will oversee retention, customer outcomes, and execution across a growing enterprise book, coordinating with the Sr.

Director of Customer Success to manage risk, escalations, and performance. You’ll guide executives and cross-functional partners to ensure customer health, renewals, and expansion opportunities while maintaining a strong management cadence and data-driven