Senior Customer Success Manager — ROI & Strategy Leader

salesforce.com, inc.; Dallas (TX); Hybrid; USD 150,100 - 227,000; Full time

Benefits offered by this job

Office-flexible work environment

Inclusive workplace policies

Job summary

salesforce.com, inc. is seeking a Senior Manager for Customer Success in Dallas, Texas. This role focuses on driving business impact for multi-org Signature customers through strategic partnerships and tailored solutions. Ideal candidates will have 5-6 years of experience in Customer Success and SaaS platforms, with a strong command of Tableau.

Key responsibilities include engaging clients based on ROI, managing complex programs, and integrating various customer needs into effective strategies. This position is office-flexible, requiring in-office presence at least three days a week.

Qualifications

• 5–6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
• Exceptional communication and presentation skills with the ability to influence effectively.
• Ability to handle objections and navigate complicated discussions.

Responsibilities

• Determine when and how to engage clients based on calculated ROI.
• Own the Signature experience across complex, multi-org customers.
• Align the Account Success team around the customer's goals.

Skills

Customer Success

SaaS Platforms

Communication Skills

Data-Driven Decision Making

Education

5+ years of relevant industry expertise

Tools

Tableau

Job description

salesforce.com, inc. is seeking a Senior Manager for Customer Success in Dallas, Texas. This role focuses on driving business impact for multi-org Signature customers through strategic partnerships and tailored solutions. Ideal candidates will have 5-6 years of experience in Customer Success and SaaS platforms, with a strong command of Tableau.

Key responsibilities include engaging clients based on ROI, managing complex programs, and integrating various customer needs into effective strategies. This position is office-flexible, requiring in-office presence at least three days a week.