Senior Tableau CSM – Strategic ROI-Driven

Salesforce, Inc.; Washington (IL); Hybrid; USD 150,100 - 227,000; Full time

Benefits offered by this job

Flexible work schedule

Comprehensive health benefits

Employee stock purchasing program

Job summary

Salesforce, Inc. is seeking a Senior Customer Success Manager to drive impactful business results for multi-org Signature customers. This strategic role demands strong stakeholder management and involves engaging with clients to ensure they realize maximum value from their Salesforce investment.

Candidates should have 5-6 years of relevant experience, especially in SaaS platforms, with a strong understanding of Tableau. The role is office-flexible, requiring in-office presence at least three days a week.

Qualifications

• 5-6 years of industry expertise in Customer Success or related fields.
• Experience supporting customers using Tableau.
• Strong understanding of analytics strategy.

Responsibilities

• Drive quantifiable business impact across complex customers.
• Craft clear engagement charters with specified goals.
• Act as the central resource for the team and customer.

Skills

Customer Success

SaaS platform experience

Communication skills

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Tableau

Salesforce platform

Job description

Salesforce, Inc. is seeking a Senior Customer Success Manager to drive impactful business results for multi-org Signature customers. This strategic role demands strong stakeholder management and involves engaging with clients to ensure they realize maximum value from their Salesforce investment.

Candidates should have 5-6 years of relevant experience, especially in SaaS platforms, with a strong understanding of Tableau. The role is office-flexible, requiring in-office presence at least three days a week.