Senior Customer Success Manager — Remote & Strategic

Bitfocus; Las Vegas (NV); Remote; USD 75.000 - 125.000; Vollzeit

Benefits dieser Stelle

Remote work

Internet & phone stipend

Home office stipend

Generous parental leave

Zusammenfassung

Bitfocus is hiring a Customer Success Manager to lead a three-person Account Management team and own the customer lifecycle, ensuring onboarding, health checks, and proactive risk management. You will cultivate strategic relationships, drive retention, and partner with Growth to identify expansion opportunities.

You’ll build domain expertise in Clarity and homelessness solutions, representing Bitfocus in field conversations and conferences while collaborating across Growth, Product, and

Qualifikationen

• 2-3 years managing and developing a team with performance feedback.
• 2-3 years in a CS, account management, or client services role in a SaaS environment.

Aufgaben

• Lead a three-person Customer Success team, owning workload, priority-setting, and day-to-day performance.
• Coach and develop your team with regular feedback and growth support.
• Build strategic relationships with key accounts to position Bitfocus as a trusted partner.

Kenntnisse

People management

Customer success

SaaS

Data-driven decisions

Cross-functional collaboration

Strategic relationship-building

Jobbeschreibung

Bitfocus is hiring a Customer Success Manager to lead a three-person Account Management team and own the customer lifecycle, ensuring onboarding, health checks, and proactive risk management. You will cultivate strategic relationships, drive retention, and partner with Growth to identify expansion opportunities.

You’ll build domain expertise in Clarity and homelessness solutions, representing Bitfocus in field conversations and conferences while collaborating across Growth, Product, and