Mid-Enterprise Customer Success Manager

Wilco; Covina (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

Doppel is seeking a Mid-Enterprise Customer Success Manager to manage a portfolio of high-growth customers, ensuring measurable value from our platform.

You’ll drive adoption, retention, and expansion while serving as trusted advisor. Collaborate with Sales, Product, and Operations to deliver a seamless customer experience and reduce churn. Candidates should have 2–5+ years in SaaS or cybersecurity customer success and a data-driven approach.

Qualifications

• 2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity.
• Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes.
• Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
• Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities.
• Experience with data-driven decision making and account health tracking.

Responsibilities

• Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders
• Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
• Proactively monitor account health, identify risks early, and take action to mitigate churn
• Drive product adoption through training, enablement, and best practices
• Partner with Sales to identify and execute on upsell and expansion opportunities
• Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI
• Operate efficiently across a high-volume book of business using scalable processes and tools
• Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
• Surface customer feedback and insights to influence product and operational improvements

Skills

Customer Success

Account Management

SaaS

Cybersecurity

Communication

Tools

CRM systems

Data analytics

Job description

About Doppel

Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection and Human Risk Management, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale.

Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges.

The Role

At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.

We are looking for a Mid-Enterprise Customer Success Manager to manage and grow a portfolio of high-growth customers, ensuring they achieve measurable value from Doppel’s platform. In this position, you will drive adoption, retention, and expansion while acting as a trusted advisor and advocate for your customers.

What You Will Do

• Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders
• Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
• Proactively monitor account health, identify risks early, and take action to mitigate churn
• Drive product adoption through training, enablement, and best practices
• Partner with Sales to identify and execute on upsell and expansion opportunities
• Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI
• Operate efficiently across a high-volume book of business using scalable processes and tools
• Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
• Surface customer feedback and insights to influence product and operational improvements

What We Are Looking For

• 2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity
• Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes
• Excellent communication and relationship-building skills with both technical and non-technical stakeholders
• Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities
• Experience with data-driven decision making and account health tracking

Traits that set you apart:

• A proactive problem solver who identifies issues early and takes ownership to resolve them
• Leads by example—demonstrates accountability, follow-through, and a high standard of execution
• Resourceful and adaptable, able to navigate ambiguity and find solutions independently
• Customer-first mindset with a strong sense of urgency and bias toward action
• Curious and motivated to continuously learn and improve

Candidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.

The base salary range for this role is $100,000-$110,000 with commissions, equity participation, and comprehensive benefits. Exact compensation will be commensurate with experience and location.

We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require any accommodation during the application or interview process, to perform essential job functions, or to access the benefits and privileges of employment.

Salary Range

$100,000 — $110,000 USD