Senior Customer Success Manager — Key Accounts

Paragon Leasing L.P.; Dallas (TX); Presencial; USD 85.000 - 125.000; Jornada completa

Descripción de la vacante

Paragon Leasing L.P. is seeking a Customer Success - Manager in the Dallas area to lead a team responsible for key accounts and ensure delivery excellence in the logistics sector. The role focuses on managing CSAs, account coordinators, and senior managers to meet client goals and maintain high service levels.

The successful candidate will oversee cross-functional collaboration, drive growth, and monitor KPIs to ensure customer satisfaction and renewal opportunities across executive accounts.

Formación

• Bachelor’s degree in business, logistics, or related field.
• 5+ years in customer success, account management, or logistics, incl. 2+ years in leadership.
• Strong Excel skills and familiarity with AS/400 or similar systems.

Responsabilidades

• Lead, mentor, and manage a team of CSAs, Account Managers, and Senior Account Managers for Executive Accounts.
• Act as primary contact for high-value accounts, fostering strong client relationships.
• Drive team performance to meet SLAs, shipping accuracy, and customer satisfaction metrics.
• Oversee booking, tracking, and tracing of shipments with proactive issue resolution.
• Collaborate with Operations, Sales, and Logistics to allocate resources and meet service commitments.
• Monitor KPIs such as freight efficiency, revenue growth, and service reliability.
• Identify opportunities to grow accounts by adding services and value.
• Manage escalations and implement strategies to prevent disruptions.
• Provide detailed reporting on account health and team performance.

Conocimientos

Leadership

Account management

Growth identification

Cross functional collaboration

Critical thinking

Problem solving

Data analysis

Effective communication

Teamwork

Negotiation

Educación

Bachelor's degree

Herramientas

Microsoft Excel

AS/400

Descripción del empleo

Paragon Leasing L.P. is seeking a Customer Success - Manager in the Dallas area to lead a team responsible for key accounts and ensure delivery excellence in the logistics sector. The role focuses on managing CSAs, account coordinators, and senior managers to meet client goals and maintain high service levels.

The successful candidate will oversee cross-functional collaboration, drive growth, and monitor KPIs to ensure customer satisfaction and renewal opportunities across executive accounts.