Senior CS Manager - Remote, Equity, AI-Driven Growth

DataGrail, Inc.; San Francisco (CA); À distance; USD 140 000 - 200 000; Plein temps

Avantages offerts par ce poste

Health benefits

Equity

Flexible working environment

Résumé du poste

DataGrail is seeking a Senior Manager, Customer Success in San Francisco to lead and develop a team of Customer Success Managers, driving high performance in renewals and deeper customer engagement.

The ideal candidate has SaaS experience, strong coaching instincts, and the ability to balance customer outcomes with scalable processes, while partnering with product and sales to ensure long-term value and growth.

Qualifications

• Experience in a SaaS environment.
• Strong coaching instincts.
• Lead and develop a team of Customer Success Managers.

Responsabilités

• Lead and develop a team of Customer Success Managers.
• Coach customers and CSMs to improve renewals and adoption.
• Drive high renewal rates and customer growth through coaching and process improvements.

Connaissances

SaaS experience

Coaching

Team leadership

Description du poste

DataGrail is seeking a Senior Manager, Customer Success who will lead and develop a team of Customer Success Managers (CSMs) in San Francisco. The role focuses on ensuring high performance in renewal rates while directly coaching customers and CSMs.

The ideal candidate should have experience in a SaaS environment and strong coaching instincts, allowing them to manage effectively while engaging with data and customer interactions.

• Competitive compensation includes health benefits, equity, and a flexible working environment.