Senior Customer Success Manager – Growth, Adoption & Equity

Hidden Road; Miami (FL); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Equity

Medical & mental healthcare

Retirement benefits

Family planning benefits

Employee giving match

Mobile phone stipend

Generous vacation policy

Parental leave policies

Catered lunches & snacks

Job summary

Ripple is hiring a Customer Success Senior Manager to drive revenue and adoption across our enterprise base. You will deepen relationships, scale payments, and implement custody solutions while identifying cross-sell opportunities with Ripple's suite of enterprise products.

You will collaborate with cross-functional teams (Engineering, Sales, Finance, Legal) to deliver customer value and lead initiatives that address unique challenges for each client.

Qualifications

• 7+ years of experience in a customer-facing role at financial institutions and/or FinTech/crypto organizations.
• Demonstrable understanding of multi-stakeholder management in complex environments.
• Experience developing and launching modern, complex business solutions involving innovative technology and B2B relationships.
• Excellence in building and managing relationships in cross-functional, global teams.
• Excellent interpersonal skills with ability to coach others and lead by example.
• Highly self-motivated, proactive, and impact-driven.

Responsibilities

• Develop a deep understanding of each customer's solutions, organization, decision-making, aspirations, and needs.
• Act as an advisor/Ripple advocate to help customers experience Ripple's potential and contribute to new solutions.
• Perform financial, business, and value analyses focusing on targets like cost reduction and revenue growth.
• Navigate upsell and cross-sell opportunities and drive deal execution with cross-functional partners.
• Lead initiatives with Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal to solve complex customer issues.
• Collect and communicate customer and market feedback related to Ripple's value proposition.
• Identify and champion internal Ripple process improvements.

Skills

Customer facing

Multi-stakeholder mgmt

Cross-functional collaboration

Relationship building

Coaching/mentoring

Proactive mindset

Job description

Ripple is hiring a Customer Success Senior Manager to drive revenue and adoption across our enterprise base. You will deepen relationships, scale payments, and implement custody solutions while identifying cross-sell opportunities with Ripple's suite of enterprise products.

You will collaborate with cross-functional teams (Engineering, Sales, Finance, Legal) to deliver customer value and lead initiatives that address unique challenges for each client.