Senior Customer Success Manager - Crypto & FinTech

Gomyneed Private Limited; Miami (FL); Hybrid; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Ripple is hiring a Customer Success Senior Manager in Miami, FL, to lead strategic initiatives and drive value for financial institutions, businesses, governments, and developers leveraging Ripple's crypto solutions.

You will own deep customer understanding, advise stakeholders, and enable adoption of innovative, ground-breaking Ripple offerings across global teams; this on-site role emphasizes relationship building and cross-functional collaboration.

Qualifikationen

• 5+ years in a customer-facing role at financial institutions and/or FinTech/crypto organizations.
• Demonstrable understanding of multi-stakeholder management in complex environments.
• Experience development and launch of modern, complex B2B solutions involving innovative tech.
• Excellent relationship-building across cross-functional, global teams.

Aufgaben

• Develop a deep understanding of each customer's current technical solutions, organization, decision-making, aspirations and needs.
• Serve as an advisor/Ripple advocate with customers, enabling adoption of Ripple solutions and new ground-breaking offerings.
• Conduct financial, business and value analyses focusing on cost reduction and revenue growth.
• Navigate upsell and cross-sell opportunities and drive them to deal execution with cross-functional partners.
• Lead initiatives with Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal to solve complex business challenges.

Kenntnisse

Customer success

Stakeholder management

Cross-functional collaboration

Financial analysis

Upsell/cross-sell

Relationship building

Jobbeschreibung

Ripple is hiring a Customer Success Senior Manager in Miami, FL, to lead strategic initiatives and drive value for financial institutions, businesses, governments, and developers leveraging Ripple's crypto solutions.

You will own deep customer understanding, advise stakeholders, and enable adoption of innovative, ground-breaking Ripple offerings across global teams; this on-site role emphasizes relationship building and cross-functional collaboration.