Senior Customer Success Manager – FinTech/Crypto Growth

Hidden Road; New York (NY); On-site; USD 140,000 - 185,000; Full time

Benefits offered by this job

Professional development budget

Learning environment

Equity

Bonuses

Job summary

Ripple in New York is seeking a Senior Customer Success Manager to drive revenue and product adoption across our enterprise client base. You will deepen relationships, identify cross-sell opportunities, and align cross-functional teams to deliver value.

This role requires 10+ years in customer-facing roles in financial services or FinTech, English fluency (Spanish a bonus), and a track record of leading complex, multi-stakeholder initiatives in global teams.

Qualifications

• Fluency in English; Spanish a bonus.
• 10+ years in a customer-facing role at financial institutions or FinTech/crypto.
• Experience in multi-stakeholder management in complex environments.
• Experience developing and launching modern B2B solutions.

Responsibilities

• Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.
• Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions.
• Conduct financial, business and value analysis with the ability to understand and analyze key financial targets (e.g., cost reduction, revenue growth, etc.).
• Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross functional partners.
• Lead key initiatives, working with cross‑functional collaborators (Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal) and creatively solve complex business and operational issues, often unique to each customer.
• Collect customer and marketplace feedback related to Ripple's value proposition and communicate this throughout Ripple.
• Identify and champion internal Ripple process improvements.

Skills

English fluency

Multi-stakeholder mgmt

Cross-functional collaboration

Relationship building

Coaching others

Self-motivated

Job description

Ripple in New York is seeking a Senior Customer Success Manager to drive revenue and product adoption across our enterprise client base. You will deepen relationships, identify cross-sell opportunities, and align cross-functional teams to deliver value.

This role requires 10+ years in customer-facing roles in financial services or FinTech, English fluency (Spanish a bonus), and a track record of leading complex, multi-stakeholder initiatives in global teams.