Senior Customer Success Leader—Revenue & Adoption

Ripple; United States; Hybrid; USD 134,000 - 158,000; Full time

Benefits offered by this job

Equity

Bonuses

Professional development budget

In-office collaboration

Job summary

Ripple is hiring a Customer Success Senior Manager to drive revenue and adoption across our enterprise base. You will deepen relationships, scale payments, and implement custody solutions while exploring cross-sell opportunities with other Ripple products.

Ideal candidates have 7+ years in customer-facing roles within financial services or crypto, strong cross-functional collaboration skills, and a proactive, impact-driven mindset.

Qualifications

• Fluency in English; Spanish is a bonus.
• 7+ years in a customer-facing role in financial institutions and/or FinTech/crypto.
• Demonstrable understanding of multi-stakeholder management in complex environments.
• Experience developing and launching modern, complex business solutions involving innovative technology and B2B relationships.
• Excellence in building and managing relationships in cross-functional, global teams.
• Excellent interpersonal skills with coaching experience; able to motivate others by example.
• Highly self-motivated, proactive, driven to create impact.

Responsibilities

• Develop understanding of each customer's solution, organization, and needs.
• Advise customers and advocate Ripple to enable value realization.
• Analyze financial targets such as cost reduction and revenue growth.
• Navigate upsell and cross-sell opportunities; drive to deal execution with partners.
• Lead initiatives with cross-functional teams (Engineering, Services, Sales, BD, Finance, Legal).
• Collect and communicate customer and market feedback on Ripple's value proposition.
• Identify internal process improvements.

Job description

Ripple is hiring a Customer Success Senior Manager to drive revenue and adoption across our enterprise base. You will deepen relationships, scale payments, and implement custody solutions while exploring cross-sell opportunities with other Ripple products.

Ideal candidates have 7+ years in customer-facing roles within financial services or crypto, strong cross-functional collaboration skills, and a proactive, impact-driven mindset.