Senior Customer Success Manager — Enterprise Growth

Hidden Road; United States; Hybrid; USD 134,000 - 158,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Equity

Healthcare coverage

Professional development budget

Job summary

Ripple is building a world where value moves like information. The Customer Success Senior Manager drives revenue and product adoption by deepening customer relationships, scaling payments, and implementing custody solutions.

You will lead cross‑functional initiatives with Engineering, Sales, Finance, Legal, and Product Marketing, while coaching teams to achieve ambitious goals in a global, complex environment.

Qualifications

• 7+ years in a customer facing role at financial institutions and/or a FinTech or crypto organization.
• Fluency in English, with Spanish a bonus.
• Demonstrable understanding of multi-stakeholder management in complex environments.
• Experience in developing and launching modern, complex business solutions involving innovative technology and B2B relationships.
• Excellent interpersonal skills and experience in coaching others to achieve ambitious goals.

Responsibilities

• Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.
• Serve as an advisor/Ripple advocate with customers, enabling them to experience Ripple's potential and participate in new solutions.
• Conduct financial, business and value analysis to understand target metrics (cost reduction, revenue growth).
• Navigate upsell and cross-sell opportunities and drive them to deal execution with cross-functional partners.
• Lead initiatives with Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal to solve complex customer issues.
• Collect customer and marketplace feedback related to Ripple's value proposition and communicate it across Ripple.
• Identify and champion internal Ripple process improvements.

Skills

Fluency in English

Multi-stakeholder management

Relationship management

Coaching

Self-motivation

Cross-functional collaboration

Business solution development

Job description

Ripple is building a world where value moves like information. The Customer Success Senior Manager drives revenue and product adoption by deepening customer relationships, scaling payments, and implementing custody solutions.

You will lead cross‑functional initiatives with Engineering, Sales, Finance, Legal, and Product Marketing, while coaching teams to achieve ambitious goals in a global, complex environment.