Senior Customer Success Manager for Enterprise AI

Salesforce, Inc.; Irvine (CA); Hybrid; USD 123,000 - 273,000; Full time

Benefits offered by this job

Office-flexible

Job summary

Salesforce, Inc. is seeking a senior Customer Success Manager to serve as a trusted advisor for HLS clients, driving adoption, renewal, and value realization of Signature services.

You will collaborate with account teams, IT leadership, and cross-functional groups to ensure successful outcomes, manage incidents, and coordinate resources across teams. Office-flexible role with three days in the office per week.

Qualifications

• Experience in Healthcare or Life Sciences industries is required.
• Strong communication and presentation skills with executive-level influence.
• Proven ability to translate business needs into technical solutions.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain stakeholder relationships with IT and business executives who have purchased Signature.
• Help customers achieve business goals on the Salesforce platform by communicating value of Signature.
• Act as an advocate for customers during triage and resolution of high severity cases.
• Coordinate cross-functional teams to deliver a unified Signature experience.
• Occasional travel to customer sites and after-hours availability as needed.

Skills

HLS experience

Executive stakeholder communication

Cross-functional collaboration

Salesforce CRM knowledge

Tools

Sales Cloud

Service Cloud

Python

Job description

Salesforce, Inc. is seeking a senior Customer Success Manager to serve as a trusted advisor for HLS clients, driving adoption, renewal, and value realization of Signature services.

You will collaborate with account teams, IT leadership, and cross-functional groups to ensure successful outcomes, manage incidents, and coordinate resources across teams. Office-flexible role with three days in the office per week.