Senior Customer Success Manager — AI Enterprise Growth

Salesforce; Palo Alto (CA); Hybrid; USD 147,000 - 298,000; Full time

Job summary

Salesforce is seeking an experienced Customer Success Manager, Senior Manager, to serve as a trusted advisor for HLS customers, orchestrating Signature deliverables and renewals. You will build executive relationships, guide platform adoption, and ensure outcomes align with business goals.

This role requires deep Salesforce platform knowledge, cross-functional leadership, and the ability to translate complex tech into business outcomes while coordinating across account teams.

Qualifications

• Experience in Technical Customer Success and SaaS leadership.
• Experience with Salesforce CRM and cloud-based platforms.
• Strong communication and executive-level influence.
• Proven ability to lead cross-functional teams on complex programs.

Responsibilities

• Serve as main point of accountability for Signature deliverables and renewals.
• Build and maintain relationships with IT and business executives.
• Translate business requirements into technical features and roadmaps.
• Advise customers on adopting new Salesforce features and releases.
• Lead cross-functional teams to resolve customer needs and scenarios.

Skills

Executive stakeholder management

Technical SaaS leadership

Cross-functional leadership

Communication & presentation

AI / data platforms knowledge

Healthcare / Life Sciences domain

Sales Cloud / Service Cloud

Customer Success management

Education

Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant)

Tools

Salesforce CRM

Snowflake

Databricks

BigQuery

RedShift

Python

R

Jupyter

Job description

Salesforce is seeking an experienced Customer Success Manager, Senior Manager, to serve as a trusted advisor for HLS customers, orchestrating Signature deliverables and renewals. You will build executive relationships, guide platform adoption, and ensure outcomes align with business goals.

This role requires deep Salesforce platform knowledge, cross-functional leadership, and the ability to translate complex tech into business outcomes while coordinating across account teams.