Senior Customer Success Manager, Enterprise AI & HLS

Salesforce, Inc.; New York (NY); On-site; USD 123,000 - 273,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager, Senior Manager for the Signature program in the Health & Life Sciences sector in New York.

You will be the named resource and trusted advisor for HLS customers, guiding executive stakeholders and coordinating with account teams to ensure delivery, renewal, and expansion of Signature services. You’ll need deep Salesforce platform knowledge, the ability to translate technical concepts into business terms, and a willingness to travel for

Qualifications

• 8+ years in HLS-related roles including technical CS, SaaS, or project leadership.
• Experience with Salesforce Sales Cloud and/or Service Cloud.
• 4+ years in management consulting for enterprise customers.
• Excellent communication and presentation skills at all organizational levels.
• Ability to translate tech concepts into business terms and map requirements to features.
• Knowledge of software development processes and design methodologies.
• Experience leading cross-functional teams for issue resolution.

Responsibilities

• Coordinate delivery and renewal of Signature services.
• Maintain relationships with IT and business executives within customer organizations.
• Provide proactive Salesforce feature guidance aligned with customer interests.
• Advise on adoption of new features and Salesforce release schedules.
• Ensure customers renew Signature Success and realize value.
• Advocate for customers during triage of high-severity cases.
• Occasional travel to customer sites and after-hours coverage may be required.

Skills

HLS experience

Salesforce CRM

SaaS platform

Project leadership

Consulting

Stakeholder communication

Executive communication

Tools

Salesforce Certifications

Job description

Salesforce, Inc. is seeking a Customer Success Manager, Senior Manager for the Signature program in the Health & Life Sciences sector in New York.

You will be the named resource and trusted advisor for HLS customers, guiding executive stakeholders and coordinating with account teams to ensure delivery, renewal, and expansion of Signature services. You’ll need deep Salesforce platform knowledge, the ability to translate technical concepts into business terms, and a willingness to travel for