Senior Customer Success Manager — Enterprise SaaS Analytics

Northbeam LLC

Los Angeles (CA)

Remote

USD 110,000 - 140,000

Full time

5 hours ago

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Benefits offered by this job

Equity package

Healthcare benefits

401(k) plan

Flexible PTO

Holiday pay

Parental leave

Work-from-home stipend

Job summary

Northbeam is a remote-friendly company with offices in San Francisco and Los Angeles. We seek a Senior Customer Success Manager to own enterprise accounts, coordinate post-onboarding support with the Media Strategy team, and ensure our marketing intelligence platform delivers value.

Ideal candidates have 3+ years in SaaS B2B, strong analytics, and a proven ability to manage complex relationships across Product, Engineering, and Sales.

Qualifications

Bachelor's degree in Business, Marketing, Information Systems, Analytics, or related field.
3+ years of experience in Customer Success, Account Management, or Technical Support, preferably enterprise/eCommerce.
Experience in SAAS B2B software companies.
Strong understanding of eCommerce ecosystems and marketing analytics.

Responsibilities

Work with customers to help integrate our analytics product into their eCommerce infrastructure and troubleshoot challenges.
Provide setup support for early-stage customers and growth insights for onboarded customers.
Own coordinating stakeholders to ensure a smooth post-onboarding experience and manage support tickets.

Skills

Enterprise support

SaaS B2B

Ecommerce analytics

Troubleshooting integrations

CRM tools

HubSpot

Education

Bachelor's degree

Tools

HubSpot

CRM tools

Data analytics tools

Job description

Ideal candidates have 3+ years in SaaS B2B, strong analytics, and a proven ability to manage complex relationships across Product, Engineering, and Sales.

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