Senior Technical Account Manager, Data & Integrations

Northbeam LLC; United States; Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Equity package

Comprehensive healthcare benefits

401(k) plan

Flexible PTO

12 company-paid holidays

12 weeks of paid parental leave

$500 work-from-home stipend

Job summary

Northbeam is seeking a Technical Account Manager to serve as the technical arm supporting existing business and day-to-day technical operations. You will own configuration, data quality, tracking, integrations, and data pipelines for customer accounts, proactively spotting risks and guiding escalations.

The role emphasizes troubleshooting, data analysis, and collaboration with Support, Solutions Engineering, Product, and Engineering. Remote-friendly, with offices in San Francisco and Los Angeles.

Qualifications

• Experience in a technical, post-sale customer-facing role.
• Strong troubleshooting and root-cause analysis skills.
• Technical fluency across data flows, integrations, APIs, web tracking, ecommerce infrastructure, and the pipelines that move and transform customer data.
• Comfort using logs, queries, APIs, dashboards, and lightweight scripts to investigate issues, validate data, and test assumptions.
• Ability to manage technical health across a portfolio of customers, prioritize by severity and business impact, and stay organized through multiple active investigations.
• Clear written and verbal communication to both technical and non-technical audiences.
• Strong collaboration with cross-functional teams including Support, Solutions Engineering, Product, and Engineering.
• Experience leading and mentoring a high-performing team.

Responsibilities

• Partner in lockstep with Customer Performance across a portfolio of existing customers, bringing technical context to account strategy, risk, and customer conversations.
• Own the ongoing technical health of customer accounts, including configuration, tracking, integrations, data ingestion, and the pipelines that power reporting.
• Proactively identify data quality issues, configuration drift, pipeline failures, and other technical risks before they become larger customer problems.
• Diagnose customer-specific issues by tracing data flows, validating assumptions, reviewing technical evidence, and isolating root causes.
• Resolve issues directly when they fall within your scope; when they don't, elevate through Support or Solutions Engineering with clear context, evidence, impact, and recommended next steps.
• Stay accountable through resolution, keeping Customer Performance informed and translating technical findings into clear customer-facing guidance.
• Create reusable health checks, documentation, and runbooks, and surface recurring patterns that should be standardized, productized, or addressed through process improvements.

Job description

Northbeam is seeking a Technical Account Manager to serve as the technical arm supporting existing business and day-to-day technical operations. You will own configuration, data quality, tracking, integrations, and data pipelines for customer accounts, proactively spotting risks and guiding escalations.

The role emphasizes troubleshooting, data analysis, and collaboration with Support, Solutions Engineering, Product, and Engineering. Remote-friendly, with offices in San Francisco and Los Angeles.