Customer Success Manager

Propheticsoftware; Portland (OR); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Unlimited PTO

Hybrid/Remote stipend

In‑office perks: snacks, coffee, and a

Team meetups

Job summary

Prophetic Software seeks a Senior Customer Success Manager to own post-sale relationships for enterprise and mid-market accounts. You’ll drive adoption, realize value, and grow partnerships on a small, fast-moving team.

You’ll manage onboarding through renewal and expansion, build executive relationships, and lead QBRs to demonstrate ROI. This role emphasizes data-driven decisions, proactive risk management, and shaping our CS approach.

Qualifications

• 2+ years of Customer Success, Account Management, or related post-sale experience at a B2B SaaS company.
• Experience owning a book of business and supporting renewal processes.
• Comfortable leading QBRs and building relationships with day-to-day stakeholders.
• Data-driven: you use health metrics, usage data, and renewal forecasts to prioritize your work.
• Exceptional written and verbal communication; you can explain complex concepts simply.
• Ability to manage 15–25 accounts simultaneously with strong organizational skills.
• Ability to travel up to 25% to customer sites, QBRs, and events.

Responsibilities

• Own a portfolio of enterprise and mid-market accounts end-to-end — from onboarding through renewal and expansion.
• Build deep relationships with champions, economic buyers, and executive stakeholders.
• Drive product adoption by creating success plans tied to each customer’s business objectives.
• Lead quarterly business reviews (QBRs) and executive check-ins that demonstrate ROI.
• Monitor health scores, usage signals, and risk indicators; proactively intervene before churn.
• Identify and close expansion opportunities in partnership with Account Executives.
• Serve as the voice of the customer internally — surface product feedback, elevate blockers, and influence the roadmap.
• Contribute to building out CS playbooks, onboarding templates, and team processes.

Skills

Customer Success

Account Management

Data-driven

Communication

Relationship building

HubSpot

Slack

Notion

Tools

HubSpot

Slack

Notion

Job description

Prophetic Software is not able to sponsor employment visas now or in the future. Candidates must be authorized to work in the United States without current or future sponsorship to be considered for this role.

About Prophetic:

Real estate development is a multi-billion-dollar industry that has run on fragmented data, manual processes, and gut instinct for decades. Prophetic is changing that. We're building the AI-native platform that enables homebuilders, developers, and investors to find, analyze, and act on land opportunities from a single system — powered by proprietary technologies that process billions of data points across all 50 states. We are the market leader in our space, and our customers don't just use the product — they love it. We're not making teams more efficient. We're changing how they operate.

Prophetic is scaling fast — demand is outpacing our ability to hire, and we're just getting started. This is a once-in-a-lifetime team: sharp, low ego, deeply collaborative, and obsessed with building the best product in the industry. Come disrupt an industry with us.

About the Role

We’re looking for a Senior Customer Success Manager to own the post-sale relationship for our enterprise and mid-market accounts. You’ll be the strategic partner our customers rely on to drive adoption, realize value, and grow their partnership with Prophetic Software. This is a high-impact role on a small, fast-moving team — you’ll shape how we do customer success, not just execute a playbook.

What You’ll Do

Own a portfolio of enterprise and mid-market accounts end-to-end — from onboarding through renewal and expansion

• Build deep relationships with champions, economic buyers, and executive stakeholders

• Drive product adoption by creating success plans tied to each customer’s business objectives

• Lead quarterly business reviews (QBRs) and executive check-ins that demonstrate ROI

• Monitor health scores, usage signals, and risk indicators; proactively intervene before churn

• Identify and close expansion opportunities in partnership with Account Executives

• Serve as the voice of the customer internally — surface product feedback, elevate blockers, and influence the roadmap

• Contribute to building out CS playbooks, onboarding templates, and team processes

What You Bring:

• 2+ years of Customer Success, Account Management, or related post-sale experience at a B2B SaaS company

• Experience owning a book of business and supporting renewal processes

• Comfortable leading QBRs and building relationships with day-to-day stakeholders

• Data-driven: you use health metrics, usage data, and renewal forecasts to prioritize your work

• Exceptional written and verbal communication; you can explain complex concepts simply

• Ability to manage 15–25 accounts simultaneously with strong organizational skills

• Ability to travel up to 25% to customer sites, QBRs, and events

Nice to Have

• Experience in [relevant industry, e.g., AI / ML software, healthcare tech, fintech]

• Familiarity with tools like HubSpot, Slack, or Notion

• Experience at a startup or scale-up; comfort with ambiguity and building from scratch

Why Prophetic:

• The team. Wide expertise, sharp, low ego, and genuinely fun to work with. We have each other's backs and we celebrate wins together.

• Real ownership and impact from day one. Our customers make million-dollar decisions on our platform. Your work matters immediately.

• AI-native product and AI-native workflows. Every team — engineering, sales, operations — runs on AI tooling daily.

• Founder‑led transparency. Leadership shares the financials, the strategy, and the hard calls with the whole team.

• High growth, high demand. The product works, customers love it, and we are hiring to keep up. No shortage of opportunity here.

• Flexibility. Remote, hybrid, or in‑office with a great Portland, OR headquarters.

• Self‑starters who thrive in ambiguity. We're a startup. If you need someone to tell you what to do every morning, this isn't the place; if you come alive solving hard problems with smart people, it is.

Benefits (US-based Full-time):

• 100% medical, dental & vision insurance coverage for you; 30% coverage for dependents

• Competitive salary and meaningful early‑stage equity

• Unlimited PTO

• Hybrid/Remote stipend

• In‑office perks: snacks, drinks, coffee, ping-pong table, and more — plus cuddles from Olive, our in‑office Doberman!

• Budget for intra‑office travel

• 2–3 annual team meetups in person

How We Work:

These four themes are how we think, build, and lead:

• Truth — Say the hard thing. We speak plainly, flag problems early, and share what's actually going on.

• Precision — Sign your name to it. Our customers make million‑dollar decisions on our data. We get the details right.

• Velocity — Speed compounds. Waiting doesn't. We ship daily and launch features every two to three weeks.

• Ownership — Own it, then solve it. We own outcomes, not tasks. If something's broken, we fix it.

EEO:

Prophetic Software is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we make employment decisions without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran or military status, marital status, or any other characteristic protected under applicable federal, state, or local law. We actively seek to build a diverse team and encourage candidates from underrepresented backgrounds to apply. Reasonable accommodations are available upon request for qualified individuals with disabilities throughout the application and employment process.