Senior Customer Success Leader - FinTech Growth

Ripple; San Francisco (CA); On-site; USD 134,000 - 161,000; Full time

Benefits offered by this job

In-office collaboration

All-company meetings

Wellness reimbursement

Catered lunches

Premium snacks & beverages

Job summary

Ripple is seeking a Customer Success Senior Manager in California to drive revenue and product adoption across our customer base. You will deepen relationships by scaling payments, implementing custody solutions, and identifying cross-sell opportunities for enterprise products.

You will lead initiatives with Engineering, Technical Services, Sales, Finance and Legal, collecting marketplace feedback and championing process improvements to create impact across the business.

Qualifications

• Experience in customer-facing roles in financial services or FinTech.
• Ability to manage multiple stakeholders across large, global accounts.
• Excellent relationship-building and communication skills.

Responsibilities

• Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.
• Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions.
• Conduct financial, business and value analysis with the ability to understand and analyze key financial targets (e.g., cost reduction, revenue growth, etc.).
• Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross functional partners.
• Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal) and creatively solve complex business and operational issues, often unique to each customer.
• Collect customer and marketplace feedback related to Ripple's value proposition and communicate this throughout Ripple.
• Identify and champion internal Ripple process improvements.

Skills

English

Spanish (bonus)

5+ years exp

Stakeholder mgmt

Solution development

Cross-functional teams

Mentoring

Self-motivated

Job description

Ripple is seeking a Customer Success Senior Manager in California to drive revenue and product adoption across our customer base. You will deepen relationships by scaling payments, implementing custody solutions, and identifying cross-sell opportunities for enterprise products.

You will lead initiatives with Engineering, Technical Services, Sales, Finance and Legal, collecting marketplace feedback and championing process improvements to create impact across the business.