Senior Customer Success Leader FinTech Growth

Ripple; Miami (FL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Bonus + equity

Comprehensive benefits

Employee giving match

Mobile stipend

R&R days

Wellness program

Parental leave

Job summary

Ripple is seeking a Customer Success Senior Manager to drive revenue and product adoption across our customer base, deepening relationships, scaling payments volume, and identifying cross-sell opportunities for enterprise products.

In this role you’ll collaborate with Engineering, Sales, Finance, Legal and Product Marketing to solve complex customer challenges and lead initiatives, advocating for Ripple’s value with a globally distributed team. English fluency is essential; Spanish is a bonus.

Qualifications

• 5+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization.
• Experience with multi-stakeholder management in complex environments.
• Experience developing and launching modern, complex business solutions with innovative technology and B2B relationships.
• Excellent interpersonal skills and ability to coach others.
• Highly self-motivated and proactive with impact-driven mindset.

Responsibilities

• Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.
• Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions.
• Conduct financial, business and value analysis with the ability to understand and analyze key financial targets (e.g., cost reduction, revenue growth, etc.).
• Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross functional partners.
• Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal) and creatively solve complex business and operational issues, often unique to each customer.
• Collect customer and marketplace feedback related to Ripple's value proposition and communicate this throughout Ripple.
• Identify and champion internal Ripple process improvements.

Skills

Fluency in English

Spanish (bonus)

Customer-facing experience

Multi-stakeholder management

B2B/FinTech experience

Relationship building

Coaching & Leadership

Self-motivated

Job description

Ripple is seeking a Customer Success Senior Manager to drive revenue and product adoption across our customer base, deepening relationships, scaling payments volume, and identifying cross-sell opportunities for enterprise products.

In this role you’ll collaborate with Engineering, Sales, Finance, Legal and Product Marketing to solve complex customer challenges and lead initiatives, advocating for Ripple’s value with a globally distributed team. English fluency is essential; Spanish is a bonus.