Senior Customer Success Manager, Digital Security & PKI

WebHosting; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellness resources

Medical cover where applicable

Gym reimbursements

Job summary

DigiCert, a global leader in intelligent trust, seeks a Customer Success Manager to manage Enterprise PKI, IoT and TLS clients. You will ensure client needs are met through proactive communication and collaboration with Product, Services, Support, Compliance and Sales. This US-based role requires working hours aligned to US business days.

The ideal candidate will manage multiple accounts, resolve issues quickly and identify opportunities to drive growth and enhance client satisfaction.

Qualifications

• 2+ years customer success/relationship/account management experience in Digital Security, SaaS or Software.

Responsibilities

• Understand customer objectives and impact of DigiCert solutions.
• Build and maintain strong relationships with internal teams (Sales, Support, Product).
• Present business reviews to executive and technical stakeholders.
• Monitor renewals/expirations to ensure continuity of service.
• Provide escalation management and status updates to stakeholders.
• Drive customer lifecycle to ensure value and satisfaction.
• Assist Sales with renewals of entitlements and solutions.
• Provide timely reporting to meet internal and customer requirements.

Skills

Customer Success

Relationship management

Cross-functional collaboration

Communication

CRM (Salesforce)

Escalation management

Account management

Education

Bachelor's degree

Tools

Salesforce

MS Office Suite

Job description

DigiCert, a global leader in intelligent trust, seeks a Customer Success Manager to manage Enterprise PKI, IoT and TLS clients. You will ensure client needs are met through proactive communication and collaboration with Product, Services, Support, Compliance and Sales. This US-based role requires working hours aligned to US business days.

The ideal candidate will manage multiple accounts, resolve issues quickly and identify opportunities to drive growth and enhance client satisfaction.