Enterprise Customer Success Manager - Security & Growth

Webhosting; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Wellness resources

Job summary

DigiCert is seeking a Customer Success Manager to lead relationships with enterprise PKI, IoT, and TLS clients. You will be the primary contact, aligning client objectives with internal teams to ensure value realization and renewals.

You will engage cross-functionally with Sales, Product, Services, and Support to plan strategic accounts, monitor service health, and drive growth while maintaining high customer satisfaction.

Qualifications

• 2+ years in customer success/relationship/account management in Digital Security, SaaS, or Software.
• Experience in Sales Engineering or customer-facing roles is a plus.
• Project management certification (PMP/CAPM) or related discipline is desirable.

Responsibilities

• Understand customer objectives and the impact of DigiCert solutions on their business.
• Strengthen relationships across Sales, Support, Product, and Compliance.
• Manage renewals and communications to avoid service disruption.
• Provide escalation management and status updates on issues to stakeholders.
• Deliver accurate reporting to customers and internal teams.

Skills

Customer success

Relationship management

Cross-functional collaboration

Communication skills

Education

PMP or CAPM (desired)

Digital Security certification (advantageous)

Tools

Salesforce

MS Office

Job description

DigiCert is seeking a Customer Success Manager to lead relationships with enterprise PKI, IoT, and TLS clients. You will be the primary contact, aligning client objectives with internal teams to ensure value realization and renewals.

You will engage cross-functionally with Sales, Product, Services, and Support to plan strategic accounts, monitor service health, and drive growth while maintaining high customer satisfaction.