Enterprise Customer Success Manager - PKI & Security

Webhosting; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

DigiCert is seeking a Customer Success Manager to manage enterprise PKI, IoT and TLS clients, ensuring alignment with their objectives and proactive service delivery. You will work across Product, Services, Support, Compliance and Sales to maintain strong relationships and drive value.

The role emphasizes proactive communication, renewal management, and escalation handling to sustain high customer satisfaction and growth opportunities.

Qualifications

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector.
• Fluency in Dutch, Spanish, and/or French would be considered advantageous
• Previous experience with Sales Engineering, Customer Service, or other customer-facing roles (desired)
• Project management / PMP, CAPM, or other certification (desired)
• Digital Security Industry certification (advantageous)

Responsibilities

• Understand and articulate a customer’s business objectives and the impact of DigiCert’s solutions.
• Develop and proactively manage strong relationships with internal teams including Sales, Support, and Product Management.
• Present customer reviews to executive owners and technical contacts, and manage escalations as needed.
• Monitor renewals and expirations to avoid service disruption.
• Provide accurate reporting and communicate status of technical issues to stakeholders.
• Assist Sales with renewal of entitlements and solutions for customers

Skills

Customer success management

Relationship management

Cross-functional collaboration

Excellent communication

Salesforce / CRM experience

Education

Tertiary qualification

Tools

Salesforce

MS Office Suite

Job description

DigiCert is seeking a Customer Success Manager to manage enterprise PKI, IoT and TLS clients, ensuring alignment with their objectives and proactive service delivery. You will work across Product, Services, Support, Compliance and Sales to maintain strong relationships and drive value.

The role emphasizes proactive communication, renewal management, and escalation handling to sustain high customer satisfaction and growth opportunities.