Senior Customer Success Manager – Cloud & Growth

Spectrum Business; Stamford (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

RapidScale, a Cox family company, delivers secure managed and advisory cloud services across private, public, and hybrid environments. The Customer Success Manager III oversees a customer portfolio, ensuring successful adoption of RapidScale solutions and delivering an exceptional experience in collaboration with Sales, Delivery, Operations, Consulting, Engineering, and Support.

The role emphasizes proactive health monitoring, risk mitigation, and growth opportunities, focusing on business

Qualifications

• Bachelor's degree in a related discipline; 6+ years' relevant experience.
• Experience in Customer Success, Client Services, or Account Management in B2B tech.
• Strong communication, relationship management, and problem-solving skills.

Responsibilities

• Manage a portfolio of assigned customers as their primary CS contact.
• Develop and maintain Customer Success Plans aligned to objectives.
• Monitor adoption, utilization, and health to identify opportunities/risks.
• Coordinate with Sales, Delivery, Operations, and Support to ensure value.
• Guide onboarding, adoption, renewal readiness, and quarterly reviews.

Skills

Customer Success

Account Management

Relationship Management

Cross-functional Collaboration

Communication Skills

Problem-Solving

Education

Bachelor's degree in a related discipline

Tools

CRM systems

Job description

RapidScale, a Cox family company, delivers secure managed and advisory cloud services across private, public, and hybrid environments. The Customer Success Manager III oversees a customer portfolio, ensuring successful adoption of RapidScale solutions and delivering an exceptional experience in collaboration with Sales, Delivery, Operations, Consulting, Engineering, and Support.

The role emphasizes proactive health monitoring, risk mitigation, and growth opportunities, focusing on business