Senior Customer Success Manager: Client Impact & Growth

Catchafire, Inc; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Catchafire, Inc. is seeking a Sr. Customer Success Manager to drive strong client relationships and serve as a trusted product expert across a diverse portfolio.

You will leverage data analysis to inform how we help nonprofits maximize impact and ensure clients receive the resources they need. As a senior member of the team, you will collaborate with product, sales, and support to expand value, improve adoption, and deliver measurable outcomes for our nonprofit and governmental partners.

Qualifications

• Experience managing a portfolio of customers and driving adoption.
• Strong analytical skills to translate data into actionable insights.
• Excellent communication and relationship-building abilities.
• Proven ability to collaborate with cross-functional teams to solve client needs.

Responsibilities

• Manage a diverse client portfolio and act as trusted product expert.
• Drive customer engagement, retention, and expansion through data-driven strategies.
• Partner with product, sales, and support to deliver value and outcomes for clients.

Skills

Customer success

Relationship building

Data analysis

Portfolio management

Communication

Education

Bachelor's degree in business/related field

Tools

CRM (Salesforce)

Job description

Catchafire, Inc. is seeking a Sr. Customer Success Manager to drive strong client relationships and serve as a trusted product expert across a diverse portfolio.

You will leverage data analysis to inform how we help nonprofits maximize impact and ensure clients receive the resources they need. As a senior member of the team, you will collaborate with product, sales, and support to expand value, improve adoption, and deliver measurable outcomes for our nonprofit and governmental partners.