Remote Customer Success Manager - Nonprofit Growth

Feathr; Gainesville (FL); Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Fully Remote

Health/ dental/ vision

Paid Vacation/ sick/ holidays

Job summary

Feathr, a nonprofit marketing platform, seeks a Customer Success Manager to bridge Feathr and our nonprofit customers, ensuring satisfaction and driving success with strategic guidance.

In this remote role, you will manage a portfolio of strategic accounts, become a Feathr product expert, and lead joint success plans to align customer goals with Feathr's solutions, driving adoption and value realization.

Qualifications

• 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role, focused on driving customer retention, renewal, and value outcomes.
• 2+ years experience developing, managing, or planning digital marketing campaigns.
• Non-profit or association industry experience is strongly preferred.

Responsibilities

• Manage a portfolio of strategic accounts.
• Become a Feathr Product expert and strategic adviser.
• Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts.
• Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions.
• Drive multi-threading efforts within customer organizations to secure

Skills

Customer Success

B2B SaaS

Account Management

Digital Marketing Campaigns

Job description

Feathr, a nonprofit marketing platform, seeks a Customer Success Manager to bridge Feathr and our nonprofit customers, ensuring satisfaction and driving success with strategic guidance.

In this remote role, you will manage a portfolio of strategic accounts, become a Feathr product expert, and lead joint success plans to align customer goals with Feathr's solutions, driving adoption and value realization.