Sr. Customer Success Manager

Catchafire, Inc; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Catchafire, Inc. is seeking a Sr. Customer Success Manager to drive strong client relationships and serve as a trusted product expert across a diverse portfolio.

You will leverage data analysis to inform how we help nonprofits maximize impact and ensure clients receive the resources they need. As a senior member of the team, you will collaborate with product, sales, and support to expand value, improve adoption, and deliver measurable outcomes for our nonprofit and governmental partners.

Qualifications

• Experience managing a portfolio of customers and driving adoption.
• Strong analytical skills to translate data into actionable insights.
• Excellent communication and relationship-building abilities.
• Proven ability to collaborate with cross-functional teams to solve client needs.

Responsibilities

• Manage a diverse client portfolio and act as trusted product expert.
• Drive customer engagement, retention, and expansion through data-driven strategies.
• Partner with product, sales, and support to deliver value and outcomes for clients.

Skills

Customer success

Relationship building

Data analysis

Portfolio management

Communication

Education

Bachelor's degree in business/related field

Tools

CRM (Salesforce)

Job description

Catchafire brings together government, philanthropy, business, and volunteers with the goal of bridging paths to stronger communities. We have been shifting skills and resources to communities across the country for over a decade. Every day, we help communities grow stronger by listening to what they need and making sure they get those resources. We are the leading online platform for nonprofits to connect with everyday professionals -our team has helped nonprofits create over 200 million dollars in value, with over 1 million volunteer hours donated.

Our purpose is simple: Bridging paths to stronger communities. Learn more at catchafire.org

Unfortunately, we are unable to provide sponsorship for employment at this time.

Essence of the Role

As a Sr. Customer Success Manager, you are an essential driver of our mission. You will play a pivotal role in fostering strong relationships with our clients while serving as a trusted product expert. Managing a portfolio of diverse customers, you will leverage your expertise in client engagement, data analysis,