New-Client Success Manager: Growth & Partnerships

impact

New York (NY)

On-site

USD 80,000 - 105,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Catered lunch Thursdays

Flexible PTO

RSUs

Coursera access

Parental leave

Tech stipend

gym reimbursement

Job summary

impact.com is seeking a Customer Success Manager on the New Client Success team to become a product expert and help brands build stronger, scalable marketing campaigns using our software suite.

You will partner with brands in early account stages to shape program and partner strategy, ensuring immediate success and sustainable growth. This role blends product know-how with strategic partnership insight to enable confident, scalable launches from day one.

Qualifications

3+ years of experience in affiliate marketing.
Bachelor's Degree in Business, Marketing or related field.
Proven track record of stellar customer support.
Strong teamwork and cross-team collaboration.
Understanding of digital marketing ecosystem (Affiliate & Partnerships a plus).

Responsibilities

Delivering world-class support to our top clients.
Maintain a balanced proactive/reactive relationship with your assigned accounts.
Account monitoring, regular check-ins, and relationship building.
Training, product support, and delegation for technical issues and feature requests.

Skills

Affiliate marketing

Customer support

Communication skills

Teamwork

Problem solving

Time management

Strategic thinking

Education

Bachelor's degree

Tools

CRM software

Job description

impact.com is seeking a Customer Success Manager on the New Client Success team to become a product expert and help brands build stronger, scalable marketing campaigns using our software suite.

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