Senior Customer Success Manager – Central Region (Remote)

OneStream Software; Chicago (IL); Remote; USD 114,000 - 148,000; Full time

Benefits offered by this job

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Job summary

OneStream Software is seeking a Senior Customer Success Manager to steward a portfolio of 30–35 enterprise accounts with an ARR of $5M–$15M. You will champion customer outcomes, drive adoption and expansions, and collaborate with Sales to identify upsell opportunities.

Responsibilities include onboarding, renewals management, risk mitigation, and ensuring exceptional customer satisfaction. Travel up to 50% is required; remote work option available.

Qualifications

• 8+ years of professional experience.
• 5+ years in Customer Success Manager within a SaaS/tech company.
• Proven ability to keep customers focused on desired business outcomes.
• Understanding of finance processes: Close, Planning, Budgeting, Forecasting, Management Reporting.

Responsibilities

• Own and manage a portfolio of enterprise customers (30–35 accounts) with ARR $5M–$15M.
• Drive adoption, expansion, satisfaction, and renewal.
• Understand customer contracts and onboarding with delivery teams.
• Lead Business Review cadence with customers and regional sales.
• Mitigate risks affecting satisfaction, growth, or renewal.
• Support regional leadership on portfolio health and renewals.

Skills

Customer success

SaaS experience

Relationship management

Communication skills

Problem solving

High stress tolerance

Education

Degree in Business/Accounting/Finance

Job description

OneStream Software is seeking a Senior Customer Success Manager to steward a portfolio of 30–35 enterprise accounts with an ARR of $5M–$15M. You will champion customer outcomes, drive adoption and expansions, and collaborate with Sales to identify upsell opportunities.

Responsibilities include onboarding, renewals management, risk mitigation, and ensuring exceptional customer satisfaction. Travel up to 50% is required; remote work option available.