Remote CSM: AI-Powered Revenue Growth

Salesloft, Inc.; London (KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Salesloft, Inc. is seeking a Customer Success Manager in London (Hybrid) to own strategic customer relationships, ensure value realization of our Predictive Revenue System, and drive retention and expansion across a defined book of business.

You will harness AI health signals, usage data, and executive-level collaboration to deliver measurable outcomes, manage risk, and identify growth opportunities while partnering with Account Management to maximize value for customers and Salesloft.

Qualifications

• Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company.
• Demonstrated ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets.
• Comfort working with product usage data and customer health signals to prioritize action and drive decisions.
• Strong executive presence — the ability to run business reviews and build trusted relationships with senior customer stakeholders.
• Excellent communication skills, both written and verbal, with the ability to translate platform capability into business outcomes a customer's leadership will value.
• Experience with a sales engagement, revenue intelligence, or revenue operations platform — Salesloft, Clari, Gong, Outreach, or adjacent tools.
• Familiarity using AI-driven customer health scoring, engagement analytics, or predictive churn signals to manage a book of business.

Responsibilities

• Own retention, adoption, and net revenue expansion across a defined book of business, translating each customer's goals into a clear plan for realizing value from the platform.
• Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize proactively — acting first on the accounts and moments that matter most.
• Lead strategic business reviews with customer stakeholders and executives, connecting platform usage to measurable revenue outcomes and ROI.
• Partner with Account Management to identify and drive expansion opportunities grounded in demonstrated value.
• Advocate for customers cross-functionally — bringing structured product feedback to Product and Engineering and coordinating internal resources to resolve challenges.
• Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance that keeps customers progressing toward their goals.

Skills

Retention & expansion

Executive presence

Data-driven decisions

Customer relationships

Clear communication

SaaS revenue knowledge

AI health signals

Tools

Salesloft

Clari

Gong

Outreach

Job description

Salesloft, Inc. is seeking a Customer Success Manager in London (Hybrid) to own strategic customer relationships, ensure value realization of our Predictive Revenue System, and drive retention and expansion across a defined book of business.

You will harness AI health signals, usage data, and executive-level collaboration to deliver measurable outcomes, manage risk, and identify growth opportunities while partnering with Account Management to maximize value for customers and Salesloft.